Formulating Your Campaign: Reaction

5.2) Senses

Part of the reaction element of the We Do Your Marketing Way

How sensory triggers shape attention, behaviour and reaction

Every marketing message creates a reaction — but that reaction doesn’t start with logic. It starts with the senses.

Sensory triggers determine what people notice, how they feel, and what they do next. When used intentionally, they guide attention, influence perception, and drive specific actions without the audience consciously realising why.

This page explains how we use sensory objectives as part of the Reaction stage in our marketing framework.

Why Senses Matter in Marketing

The human brain is designed to respond to sensory input first and rationalise later. Before someone reads your copy or considers your offer, they see, hear, or feel something.

By deciding which sense you are targeting, you gain control over:

Each sense aligns with a different campaign objective — and choosing the right one ensures your marketing has a clear psychological purpose.

The Five Sensory Objectives

Within the Reaction stage, we use the five senses as strategic tools. Each sense represents a different type of response you may want from your audience.

Sight

Objective: Visibility & Market Presence

Sight is the fastest and most dominant sense. When sight is the focus, the goal is to:

  • Enhance brand visibility

  • Spark immediate interest

  • Establish or reinforce market presence

This is commonly used for:

  • Brand launches

  • Awareness campaigns

  • Visual re-positioning

Strong visual identity, consistency, and clarity are critical when sight is the primary sensory trigger.

Smell

Objective: Perception Shift

Smell is deeply connected to memory and emotional association. In marketing terms, this sense represents changing how something is perceived.

This objective is used when you want to:

  • Shift consumer perceptions

  • Respond to market changes

  • Introduce something new (product, supplier, positioning)

Smell-based objectives are about reframing — encouraging the audience to see your brand differently than they did before.

Touch

Objective: Action & Engagement

Touch is linked to physical response and interaction. When this sense is targeted, the aim is to:

  • Prompt audience action

  • Increase enquiries or sign-ups

  • Encourage direct engagement

This is ideal for:

  • Lead generation campaigns

  • Subscription drives

  • Membership or service sign-ups

Here, marketing is designed to reduce friction and make action feel natural and immediate.

Taste

Objective: Loyalty & Relationship Building

Taste is associated with satisfaction, familiarity, and refinement. This objective focuses on:

  • Deepening existing relationships

  • Improving customer satisfaction

  • Strengthening long-term loyalty

Taste-driven campaigns are often aimed at:

  • Existing clients

  • Retention strategies

  • Upselling or cross-selling

The goal is not attention — it’s reinforcement and trust.

Hearing

Objective: Advocacy & Referrals

Hearing represents conversation and shared experience. When this sense is the focus, the aim is to:

  • Encourage referrals

  • Generate word-of-mouth growth

  • Turn customers into advocates

This objective works best when trust is already established and the brand experience is strong enough that people want to talk about it.

How Sensory Objectives Fit the Reaction Stage

Senses are not random creative choices — they are intentional psychological levers.

By choosing the right sensory objective, we define:

  • What reaction we want
  • Which behaviour we are encouraging
  • How success should be measured

This ensures campaigns are built with purpose, not guesswork.

In Summary

Senses shape reaction before thought ever begins.

When you understand which sense to target — and why — your marketing becomes clearer, more effective, and more aligned with how people naturally respond to the world around them.