It’s the process of bringing two or more brands together — following a merger, acquisition or restructure — into a coherent brand architecture. This may mean retiring one brand, merging both under a new identity, or creating a structured portfolio with clearly defined relationships.
The main approaches are: adopt one brand and retire the other; create a new combined brand; or maintain both brands under a defined parent brand architecture. The right choice depends on the relative equity of each brand, the commercial context and the audience relationships involved.
Through a structured brand equity assessment that examines recognition, customer perception, commercial value, market positioning and operational implications for each brand. The decision should be evidence-based rather than driven by internal preference.
With a clearly planned communication programme that explains why the change is happening, what it means for customers and what they can expect. Transparency and reassurance are the priorities. How and when you communicate matters as much as what you say.
Most projects take three to six months from the initial brand equity assessment through to launch of the consolidated identity. Complex portfolios or significant asset rollouts may take longer.
All active assets are updated on a defined transition schedule. Customer-facing touchpoints are prioritised. A formal sunset date is agreed after which the retired brand is no longer used in any active communications.
Yes, under an endorsed or house of brands architecture. This is often appropriate when both brands have significant customer equity and serve different audiences. The architecture defines how they co-exist and relate to each other.
By prioritising communication to existing customers ahead of the public announcement, being explicit about what is and isn’t changing in their relationship with the business, and ensuring service continuity is not disrupted by the brand change.
Yes. Trademark ownership, brand licensing, domain rights and contractual obligations are all legal considerations that need to be addressed as part of any brand merger. Legal counsel should be involved from the outset.
This is one of the most significant internal challenges in any brand merger. Involving team members in the process, acknowledging the value of what’s being changed and communicating the rationale clearly all help manage the transition. The human dimension of a brand merger deserves as much attention as the commercial one.